CHP Case Study

340

Employees

Housing

Industry

Cascade

Solution

Selection & Implementation

Service

The solution

Silver Cloud held multiple discovery calls with the Finance & Payroll, IT and Leadership teams to understand the requirements for the new solution.

Based on the client’s requirements, 7 vendors were put forward which after a tender process, were narrowed down to 3 for demo.

After the demos, Cascade were identified as the chosen vendor as the client found their solution user friendly, adaptable and met over 98% of their requirements.

After a successful selection, CHP reapproached Silver Cloud to assist with the implementation of Cascade.

"Cannot thank them enough"

The professionalism and expertise at Silver Cloud has been paramount in the success of our implementation. They have been an extension of our team and we were made to feel like their only client in terms of support and attention we received. Silver Cloud gave us reassurance, clarity, support and confidence. They really did lift a huge burden off the team during the implementation and in helping us to keep to time and resolve issues swiftly.

Head of HR

Chelmer Housing Partnership (CHP)

The results

During the implementation, Silver Cloud worked alongside the client, assisting with data cleansing, populating HR and payroll data templates, answering any questions and providing guidance throughout, along with the clients IT team who were on board to help extract data from the incumbent solution.

Weekly project calls were held to ensure the project remained on track, configuration guidance was provided, and any issues were raised, communicated and tracked with the vendor.

The project made great progress and was implemented on time and on budget!