HiBob Managed Services
by Admin
Your trusted partner for HiBob system support
HiBob Managed Services
Whether you have recently implemented HiBob or have been using it for a while, we’re here to help you get the very best out of your system.
Our HiBob specialists are experts in all things ‘Bob’ and provide ongoing support such as system administration, user training, data and reporting - freeing you up to focus on more strategic initiatives.
We're not just here for the big initiatives but also roll up our sleeves for day-to-day tasks - from upgrades and system configurations to user training and reporting.
Obtain maximum ROI from your Bob HCM
Peace of mind that Bob will support your growth
Reduce in-house effort and resource
Support to implement new modules & features
Help with issue diagnostics and resolution
How does it work?
Our managed services are offered within a number of cost effective hourly bundles, detailed below.
The full amount will be payable upon commencement and all hours will be valid for 6 months from date of signing. All time will be tracked and shared with you on a weekly/monthly basis as agreed.
What's typically covered in your managed service offering?
All BAU system administration tasks associated with improvement/enhancement of existing functionality. Typically, this would include:
Support for HR system users
Issue diagnostics and resolution
System training and onboarding support for new users
Minor enhancements or SaaS release system updates
Strategic Quarterly Reviews
Reporting and analytics
Access control and security
Process improvement, optimisation and workflows
Documentation such as user guides, FAQs and trouble shooting resources
An extra pair of hands during critical times
Full implementation of the Bob system is not covered within this service. For implementation support and project management, please visit our HiBob webpage.
There is scope however to implement additional modules or functionality as part of our ongoing service if required. This need to be costed additionally.
Yes - all clients will have access to their own portal dashboard to raise & track tickets.
Yes, our hourly bundles model provides flexibility for us to fully provide this service or to support an existing System Admin role. Our service can also be used to train an internal resource to admin level in order for you to be more self-sufficient.
Need to talk people tech? Book a call at a time to suit you
Whether you need a review of your current solutions, are thinking about going to market or need support to manage your implementation project, we can help:
