Whether you have recently implemented Dayforce or have been using it for a while and are yet to realise its full potential, we know it can be a full time job to fully maximise its benefits.
Our Dayforce Optimisation team are experts in all things Dayforce and can provide dedicated ongoing support in the form of a cost-effective subscription service, to enable you to focus on strategic initiatives while system administration, data and reporting is taken care of.
With our cost effective hourly bundles, consider us an integral part of your team. We're not just here for the big initiatives but also roll up our sleeves for day-to-day tasks – from upgrades and system configurations to user training and reporting.
During crucial times in the HR and payroll calendar, like pay reviews and annual checks, we're there to provide unwavering support.
Yet, our commitment goes beyond the routine. We actively contribute to realising your strategic plans using Dayforce.
Whether it's refining your performance review process or staying on top of quarterly updates by implementing new features and functionality, we ensure Dayforce aligns seamlessly with your goals.
Partnering with us means more than just support – it's having a dedicated collaborator, driving your organisation towards sustained success.
For more information on our Dayforce Optimisation Services or to request a call with a member of our team, please get in touch via the button below. Looking for implementation support? Click here.
All BAU system administration tasks associated with improvement/enhancement of existing functionality. Typically, this would include:
The fee includes a lead consultant and project governance resources.
Full implementation of the Dayforce system is not covered within this service. For implementation support and project management, please visit our Dayforce Implementation page.
There is scope however to implement additional modules or functionality as part of our ongoing service if required. This would warrant a review of your current rate, as would additional work not generally covered such as custom reporting and dashboards, integration with third party systems, data migration, wholesale security enhancements or compliance audits.
Yes - all clients will have access to their own portal dashboard to raise and track tickets.
Yes, our tiered SLA is based on priority levels.
Yes we have a fully trained Dayforce Optimisation Services team.
Yes, and they regularly get trained on system updates.
Typically, Dayforce support is more advice and guidance lead and does not include hands-on system administration support to enhance functionality or associated processes. It also provides the opportunity for us to plan strategic improvements for your system throughout the year. For example if you need additional automation or reporting to further optimise in a ongoing basis.
Yes, the commercial model provides flexibility for us to fully provide this service or support an existing System Administration role. The service can also be used to train an internal resource to admin level in order for the organization to be more self-sufficient.
