Streamlining Global Payroll Processes Case Study

The challenge

A global financial services provider approached Silver Cloud to support them in conducting a digital review of their Payroll solution.

Operating globally, they had a number of outsourced bureau and managed service arrangements in place and needed our input to see how and where processes could be optimised and how they could gain greater insights into their group level data. In particular, they were looking to:

Reduce manual interventions
Improve integrations with their HRIS and Benefit providers
Optimise processes to support future growth

The process

Silver Cloud facilitated a series of four remote workshops to review the current process and enable Silver Cloud to produce a full Payroll strategic review, which will help the Head of HR Shared Services plan their wider Payroll strategy.

This was achieved by focusing on the vision, current technology provision, current effectiveness of HR operations facilitated by the HR technology and willingness to change.

During the sessions, our consultants spent time with the Head of HR Shared Services, the global payroll, HR and benefits teams to understand their current system perceptions and to identify their requirements for improvements and understand the current use of technology, identifying constraints and challenges.