Principal Consultant (Dayforce WFM & Payroll)

Dayforce | Mauritius

An exciting opportunity to join our Dayforce Practice as Principal Consultant, with expertise in Dayforce Workforce Management (WFM), Payroll, and Benefits.

About this role

At Silver Cloud, we are dedicated to delivering exceptional solutions and outcomes for our clients. We are seeking a Principal Consultant with expertise in Dayforce Workforce Management (WFM), Payroll, and Benefits. This pivotal role combines solution oversight and expert guidance across WFM, Payroll, and Benefits domains, providing leadership to internal teams and clients while ensuring high-quality implementations and smooth system integration. You will manage complex, multi-faceted projects, providing continuous improvement across all domains.

Responsibilities

• Strategic Workforce & Payroll Consulting: Act as a trusted consultant to Silver Cloud clients, assessing their workforce management, payroll (UK, US, and Canada), and benefits needs, ensuring Dayforce is configured to drive operational efficiency, compliance, and cost savings. Leverage deep expertise in UK, US, and Canadian payroll regulations, including tax structures, statutory deductions, and remittance processes, to help businesses optimise payroll processes, reduce risks, and improve accuracy. Provide data-driven insights to support clients’ workforce planning, labour cost control, and compliance with evolving legislation across multiple jurisdictions.
• End-to-End Implementation & Solution Design: Lead Dayforce WFM & Payroll implementations from discovery to post-go-live, ensuring solutions align with business goals, industry best practices, and Silver Cloud’s high standards. Collaborate with clients to design scalable workforce scheduling, time tracking, and payroll workflows, optimising for efficiency, compliance, and accuracy across UK, US, and Canadian payroll. Ensure all implementations align with Silver Cloud’s delivery methodology, maintaining quality and meeting client expectations.
• Data Integrity & System Configuration: Conduct rigorous data validation, transformation, and mapping to ensure a smooth migration of payroll, workforce, and benefits data into Dayforce. Use system configuration tools and testing protocols to guarantee data accuracy, including payroll tax calculations, holiday pay, overtime rules, and regional compliance requirements in the UK, US, and Canada. Configure statutory requirements such as National Insurance (UK), Federal and State taxes (US), and Canada Pension Plan (CPP), Employment Insurance (EI), and provincial tax regulations (Canada).
• Client Relationship Management & Advisory: Build long-term partnerships with Silver Cloud’s clients, acting as a strategic consultant on payroll transformation, workforce efficiency, and HR technology adoption. Manage client expectations, anticipate potential roadblocks, and proactively provide solutions that align with their business growth objectives. Influence key stakeholders by translating technical complexities into clear business benefits, driving adoption and ROI for their Dayforce investment.
• Systems Integration: Oversee the integration of Dayforce WFM, Payroll, and Benefits modules with clients’ HRIS, finance, and third-party platforms. Advise clients on payroll finance reconciliation, general ledger mappings, and automated reporting solutions.
• Leadership & Knowledge Sharing: Act as a thought leader within Silver Cloud, mentoring junior consultants, sharing expertise, and ensuring the team is up to date on best practices, regulatory changes, and Dayforce enhancements. Provide training and knowledge transfer sessions to empower client teams for long-term system adoption and self-sufficiency. Champion a culture of innovation, ensuring Silver Cloud stays ahead of industry trends in WFM, payroll, and HR tech solutions.
• Agile Problem Solving & Risk Mitigation: Quickly identify, troubleshoot, and resolve payroll processing, workforce scheduling, and system performance issues, ensuring minimal disruption to client operations. Adapt implementation approaches to align with business constraints, regulatory updates, and changing workforce models. Work within Silver Cloud’s risk management framework, ensuring project success while mitigating compliance and operational risks across UK, US, and Canadian payroll landscapes.
• Continuous Improvement & Business Growth: Drive continuous process enhancements for both clients and Silver Cloud’s own implementation methodology. Stay ahead of industry changes, Dayforce product innovations, and workforce trends, advising clients on how to leverage new functionalities for competitive advantage. Contribute to Silver Cloud’s business growth by identifying upsell and cross-sell opportunities, helping clients expand their Dayforce capabilities.

Skills and requirements

• Proven Experience: Strong experience leading Dayforce WFM, Payroll, and Benefits implementations, with an in-depth understanding of workforce management processes, payroll functionality, and benefits administration.
• Expertise in Payroll, WFM, and Benefits: Knowledge of payroll processing, tax compliance, scheduling, time and attendance, labour analytics, workforce optimisation, and benefits administration (including US-specific regulations).
• Data Handling: Expertise in handling complex data sets, performing data validation, and ensuring accurate payroll, workforce, and benefits data processing.
• Technical Proficiency: Familiarity with SQL, XML, XSLT, and database management for troubleshooting and modifying data-related tasks.
• Communication Skills: Ability to effectively communicate complex technical concepts to diverse audiences, ensuring clarity and alignment between clients and internal teams.
• Organisational Skills: Strong ability to manage multiple projects and clients simultaneously, ensuring deadlines are met while maintaining high standards of quality.
• Customer-Centric: A professional demeanour, capable of building and sustaining trusted relationships with clients and teams.
• Problem-Solving Abilities: Proven ability to troubleshoot and resolve complex payroll, WFM, and benefits-related issues independently.
  

Qualifications

• Experience: Demonstrable experience in Dayforce implementations, with a focus on WFM, Payroll, and Benefits functions.
• US Experience: Hands-on experience with US Workforce Management, Payroll, and Benefits administration, including compliance with US labour laws, tax regulations, and benefits policies.
• Certifications: Certifications in Dayforce WFM, Payroll, and Benefits would be an advantage
• Industry Knowledge: Up-to-date knowledge of industry trends, particularly in HR, payroll, workforce management, and benefits administration.
• Project Management: Familiarity with project management principles and methodologies, ensuring projects are delivered successfully.
• Communication and Organisational Skills: Exceptional written and verbal communication skills with the ability to manage priorities effectively.